Questions, Concerns and Expectations: What We Want You to Want to Know From Us

Finding the right custom software provider can be daunting, especially for first-timers. This comprehensive guide addresses your questions, concerns, and expectations, offering clarity on everything from cost to quality, ensuring you make an informed decision, whether you're working with us or another software development company.

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When it comes to custom software development, you’re filled with questions and concerns, perhaps even trepidation.

After all, if you’re entering the market as a first-time buyer, looking for software to boot your business problems out the door, you’ll be handing over a lot of money (quality is never cheap) to someone you don’t know.

With that in mind, we’ve compiled this blog post for you to assist with any queries, questions and concerns you may have, or haven’t thought of yet, should you make the wise decision to use us for your software development.

As far as questions and concerns go, we think we can answer those, and put your worries to rest. Where it concerns expectations, yours might not be the same as the next business owner. But for the purpose of helping you gain clarity, we’ve included it in this post.

You might want to print out this list for future reference. It comes in handy, whether you work with us, or choose another software developer.

Herewith a good list of questions and concerns, and a possible list of expectations.


When it comes to questions, asking the right ones at the outset will save you plenty of headaches later on. Software development is expensive. Well, good software development, in any case; the kind that saves you headaches, not increases it.

Herewith the questions you should ask a custom software development company you’re considering for your project:

  • Experience and Expertise:
    • Can you provide examples of similar projects you have worked on?
    • What is your team’s experience in our industry?
  • Project Management and Methodology:
    • What project management methodologies do you use (e.g., Agile, Waterfall)?
    • How do you handle changes or modifications to the project scope?
  • Communication and Collaboration:
    • What is your process for keeping us informed about the project’s progress?
    • How will our teams collaborate throughout the development process?
  • Technical Aspects:
    • What technologies and frameworks do you specialize in?
    • How do you ensure the scalability and security of the software?
  • Customization and Integration:
    • How will the software be customized to our specific business needs?
    • Can the software be integrated with our existing systems?
  • Testing and Quality Assurance:
    • What testing and quality assurance processes do you have in place?
    • How do you handle bugs or issues that arise after deployment?
  • Timeline and Delivery:
    • What is the estimated timeline for the project?
    • How do you handle project delays?
  • Cost and Payment Terms:
    • What is the estimated cost of the project?
    • What are the payment terms and conditions?
  • Support and Maintenance:
    • What kind of support and maintenance services do you offer post-launch?
    • Are there any additional costs for ongoing support?
  • Intellectual Property and Ownership:
    • Who owns the final code and intellectual property?
    • Are there any licensing or third-party components involved?


You may have the following concerns, and you’d be right to have them addressed. Doing so will give you peace of mind you’re working with the right software development firm.

  • Alignment with Business Goals:
    • Will the software effectively meet our specific business objectives and requirements?
    • How will the software solution drive business growth or improve operational efficiency?
  • Cost and Budget:
    • What is the total cost of ownership, including development, maintenance, and updates?
    • Are there hidden costs or potential overruns that could affect our budget?
  • Design:
    • I have an idea but no design. What now?
    • Do you have the resources to update current designs we have or improve them?
  • Timeframe and Delivery:
    • Will the software be delivered within the required timeframe?
    • How are delays and unforeseen challenges managed?
  • Quality and Performance:
    • Will the software be reliable, fast, and user-friendly?
    • How is the quality of the software assured?
  • Scalability and Flexibility:
    • Can the software scale as the business grows or as needs change?
    • Is there flexibility to modify the software in the future?
  • Security and Data Privacy:
    • How is data security and user privacy ensured in the software?
    • Are there measures in place to protect against breaches or data loss?
  • Integration with Existing Systems:
    • Can the software be seamlessly integrated with existing business systems and workflows?
    • How will data migration and system interoperability be handled?
  • Technical Support and Maintenance:
    • What level of post-launch support and maintenance is provided?
    • How are updates and bug fixes managed?
  • User Adoption and Training:
    • How user-friendly is the software, and will training be provided?
    • What resources are available to support user adoption?
  • Return on Investment (ROI):
    • What is the expected ROI of the software solution?
    • How will the impact of the software on the business be measured?


Expectations differ from project to project, and from person to person. The best way to handle expectations is to have both parties’ expectations written down in contract form, expelling ambiguity.

Be that as it may, herewith is a possible list of expectations:

  • Tailored Solution:
    • Expect a software solution that is customized to fit your unique business processes, challenges, and goals.
  • Clear and Regular Communication:
    • Desire regular updates and transparency throughout the software development lifecycle.
    • Expect clear communication channels and responsive points of contact.
  • Professional Expertise and Advice:
    • Look for a development team that not only executes, but also provides expert advice and insights.
    • Expect the development team to understand your industry and offer innovative solutions.
  • Quality and Reliability:
    • Anticipate a high-quality, reliable, and efficient software product.
    • Expect robust testing and quality assurance processes to ensure the software is bug-free and performs well.
  • Timely Delivery:
    • Expect the project to adhere to the agreed-upon timeline.
    • Appreciate proactive management of any delays or issues affecting the schedule.
  • Cost Transparency and Budget Adherence:
    • Anticipate clear cost estimates and expect the project to stay within budget.
    • Appreciate transparency about potential additional costs or savings.
  • Scalability and Future-Proofing:
    • Expect the software to be scalable and adaptable to future business growth or changes.
    • Look for solutions that are sustainable and can evolve with technological advancements.
  • User-Friendly Design:
    • Expect an intuitive, user-friendly interface that facilitates easy adoption and minimal training.
    • Prioritize user experience in the software design.
  • Security and Compliance:
    • Expect the software to be secure and comply with relevant industry standards and regulations.
    • Anticipate thorough security measures to protect sensitive data.
  • Post-Deployment Support:
    • Expect reliable and accessible support after the software goes live.
    • Look for a commitment to provide maintenance, updates, and troubleshooting.
  • ROI and Business Impact:
    • Expect the software to deliver a positive return on investment.
    • Anticipate the software to contribute to improved efficiency, productivity, or revenue.


Buying software is not like going to the mall and picking your favorite snack off the supermarket rack.

It’s a long-term commitment that, if not tackled with the necessary gravity, will cost you the same headaches and sleepless nights experienced by someone who married the wrong person.

Ask the right questions, raise your concerns (and have them addressed), and make sure both parties know what the expectations are, and you’re set for a fantastic experience; and you’ll have software that hums a tune you’ll gladly whistle to all day long.

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